Help center

Welcome to the BUTTON TRENDS LLC website (buttontrends.shop)! To help you better understand our services and products, we have compiled some frequently asked questions and answers. If you have any other questions, please feel free to contact us.

1. What types of gaming keyboards do you offer?
   We offer a variety of gaming keyboards, including mechanical keyboards and various models with RGB backlighting, designed to meet the needs and preferences of different users.
2. How do I place an order?
   Simply browse our online store, select the products you want, add them to your cart, and then follow the prompts to complete the checkout process and provide the necessary payment information.
3. Is order tracking available?
   Yes, you will receive a confirmation email after placing your order, which includes your order number and tracking information. You can use this information to check the order status on our shipping partner’s website.
4. What is your shipping policy?
   We offer several shipping options, and the specific costs and times will be displayed at checkout. Generally, we ship within 2-5 business days after order confirmation, but this may vary depending on inventory and location.
5. Can I return or exchange items?
   Yes, you can request a return within 30 days of receiving your order. The item must be unused and in its original packaging. Please visit our website for detailed return policy information.
6. How do I contact customer service?
   You can contact our customer service team by sending an email to help@buttontrends.shop, and we will respond to you as soon as possible.
7. How can I pay?
   We accept various payment methods, including credit cards, debit cards, and other secure payment options. All payment information is processed through a secure encrypted channel.
8. Is my personal information safe?
   Yes, we are committed to protecting your personal information. We take appropriate technical and administrative measures to ensure the security of the information you provide, in accordance with our privacy policy.
9. What is your warranty policy?
   Our gaming keyboards typically come with a one-year warranty covering manufacturing defects. Please check the product description or contact us for more information.

If you have any other questions, please feel free to contact BUTTON TRENDS LLC, and we will be happy to assist you!